Free shipping and return in Denmark. Contact customer service at 50702200

Terms & Conditions

chros.com is managed by CHROS ApS.
chros.com receives payment from Dankort / VISA-Dankort, VISA, VISA Electron,Mastercard and Mobil Pay. We do not charge card fees. Payment will be charged to your account when the item is shipped. All amounts are in DKK. Danish kroner and is incl. VAT. chros.com uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that no-one can read yourinformation.

Delivery

chros.com delivers on all weekdays, with orders made before 12.00
Delivery time is 3 to 5 days.
Free shipping order over 500 dkr

We only deliver within the limits of Denmark and Sweden if you want us to deliver outside these, please contact us.

Guarantee

Our guarantee applies to defects in materials and / or manufacturing. The complaint does not apply to damages caused by improper use of the product.
If your complaint is justified, it means that you can either repair, replace, repay money or deduct the price depending on the specific situation.
You must notify the complaint within “reasonable time” after you have discovered the wrong. If you notify us within 1 month after it was discovered, the complaint will be answered. The product must always be returned in the correct packaging. so we can repay shipping costs.

Always contact us before returning goods.
Return shipment / complaint or feedback, please contact us at:
CHROS Copenhagen ApS
Købmagergade 26 C / Co Kontorpladser dk
1150 København K
Denmark
info@chros.dk
+45 50 70 22 00
CVR: 38463969

We receive packages sent directly to our address. When you return the item, please specify a detailed description of the problem.

Replacement

If a refund has been agreed upon, send your bank details so that we can transfer the agreed amount.

Return right

For consumers, 14 days full refund right is given on goods purchased in our web shop. The period is calculated from the day you received your order. Returns must be
reported to us no later than 14 days after receipt. Then return the product to CHROS within 10 days.
The application must be submitted by email at: info@chros.dk In the message, you must make it clear to us that you want to use your right of
withdrawal.

You cannot send back the purchase by refusing to accept the goods. The condition of the goods when you return it You are responsible for any deterioration in the value of the product due to handling. In other words – you can try it in the same way as if you tried it in a physical store. If the product has been tested beyond what has been described above, so that scratches have arisen, the amount cannot be repaid.

In order to get the entire purchase amount, the same applies as in a physical store. You get to try the jewelry, but don’t use it.

Privacy Policy

We need the following information when shopping with us:
Name, address, phone number and email address.
We register and forward the personal information needed to deliver the product to you.
The personal information is registered with CHROS ApS and stored for five years, after which the information is deleted.

We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their
own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
You have the right to know what information is about you. If you believe the information is incorrect, you have the right to have it corrected. In some cases we will delete your personal information if you request it. It could bee that your information is no longer necessary for the purpose for which we will use it.
You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: info@chros.dk

The trading conditions were last updated on 20.8.19

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